Lucy Cook

Experience

October 2015 - Present
Clarks Outlet

Sales Assistant

• I’ve learnt the importance of customer service, to be empathetic about their wants and needs so that loyalty is gained for Clarks.
• Gained responsibility as a trusted team member, shown by the recent promotion to store keyholder.
• Show commitment as I have continually worked at Clarks for three years now.

July 2018
Skurio

Work Experience

Skurio (formally known as RepKnight) are a Belfast based cybersecurity firm. I had the opportunity to spend time with the UX team.
• I joined their daily round up meeting during which they shared ideas, as well as progress and outcomes of their current tasks.
• I was able to observe their design process, from identifying the problem by using analytics, to idea generation and paper prototyping.
• I was set a similar UX task to what they were currently working on, that involved the development of a help guide for their current site.
• I also got portfolio feedback which allowed me to continue improving.

Education

2017
Banbridge Academy

A-level Studies

• Achieved AAA grades in Art and Design, Business Studies and ICT

2017 - Present
Ulster University
Belfast School of Art

BDes Hons Interaction Design

• I am on course to achieve a first class honours degree, graduating in 2021.
• First Year Modules include: Interaction Design Fundamentals, Communication Design, Exploring Identity, and Imaging and Data Visualisation.
• Second Year Modules include: Creative Entrepreneurship, Designing with Content, Designing User Experiences, and Narrative and Storytelling.

Tools

• Microsoft Office
• Adobe creative suite
• HTML and CSS
• InVision

Skills

• Idea generation
• Sketching and Prototyping
• Brand and identity design
• Illustration and iconography
• Web and app design

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